Please contact Ticketmaster Canada Fan Support. 13-15 must purchase an ADULT ticket and be accompanied by a parent / guardian over 18. Yes, if you can no longer go to the festival, you can head to our verified Ticket Exchange site to sell your tickets safely and securely so another fan gets to enjoy the festival. Sell Tickets For Your Event If you would like to sell tickets for your event through Ticketmaster, please leave your details on the contact form and we'll get back to you.. If your event has been printed please wait until five days, before the event to contact us (as they may still be on the way t, listed yet, please bear with us as more events are being added to the page all the time. Other questions. For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading. Parents may be asked to provide ID with proof of age if the child appears to be over 12 but holding a Child Ticket. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.Accessible Tickets ♿️. Please remember that we can only discuss an outstanding order with the cardholder, so you’ll need to confirm the order reference number, address and last four digits of the card number used to book. If you opted to keep your tickets instead of requesting a refund, they will be transferred to Creamfields 2021 and your booking reference number will be the same. You will then need to apply for access to Disabled Access facilities and/or a complimentary PA ticket by completing the Access Requirements Application form. Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more. . **Please note that payments will be taken automatically****Please note that resale is not available for deposit scheme tickets**, Creamfields is an over 18's only festival. This includes tools from Ticketmaster’s recently announced. I bought some gift cards as a Christmas present and didn’t realise they had to be used within 12 months when I bought them. My print-at-home tickets have my name on, but they're a gift. After clicking “Contact Us”, you can choose between two options: ”Chat with Us” “Email Us” Ticketmaster Gift Card. They don't answer their phone. The lovely William in customer services helped me secure a date convenient to me, and after a bit of swapping about get the original cost plus the gift card value credited to my account. Quiet Camping is in a separate field in the main campsite area. An Early Entry pass gives you access to the campsites from 14:00 for Leeds Festival and 18:00 for Reading Festival on Wednesday 26th August to set up your campsite for the weekend. Download Festival. Customers have been contacted on Monday March 1st with rescheduled dates and a link to request an exchange to the 2022 dates or refund if you’re unable to attend.Ticket Delivery ✉️Please click here for our up to date delivery information! The application period is not yet open. All Under 16's must be accompanied by a paying adult ticket holder (aged over 18.). If you are a customer and have a question about your tickets, how to transfer them, sell on our fan to … Find contact info for specific countries at Ticketmaster International. The fan must first purchase a ticket and then apply for an additional complementary PA ticket through the event's disabled access scheme. Strong service Sadly the gig I was due to attend was cancelled, but within 24 hours of contacting TicketMaster about it, Aurea had refunded my ticket - quick, efficient service in … To clarify, there is absolutely no requirement from Ticketmaster mandating vaccines/testing. So, what is Ticketmaster doing when it comes to COVID vaccines and testing? Let us know. Customer Service We want to make sure your ticket buying experience is easy, convenient, and informative. From sunup to sundown, it’s the most rocking campsite in the kingdom. Accessible tickets are available for Creamfields. Is your question not among these FAQ's? Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event. Can you help me with a booking for an event in Ireland? https://help.ticketmaster.co.uk/hc/en-us/articles/360006915018-Event-Status-Updates, Creamfields will be returning to Daresbury, Cheshire in 2021! We do not accept any parental or supervisory duty of care or liability for any under 18s on site. Under 13s (12 years and under) are admitted free, but must be accompanied by a paying ticket holder (18 years +) at all times. Tickets can be passed on to friends and family.Loyalty Scheme , For more information about the Download Loyalty Scheme, click here.Quiet Camping , Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Your Booking To really take the Mickey they won’t refund the full amount, retaining the handling fee for … However, under the current circumstances, we’re happy to look into reissuing your gift card valid for this year if you’re unable to use it. For more information on deposits, updating your card details, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading. Click on the page and if the answer doesn't resolve your query, you’ll see a 'Submit a Request' tab at the bottom of the page in the centre, which you can use to send us an email. Reading - No unaccompanied under 16s are allowed on site. Please do not buy a PA ticket first and then apply for the scheme, as tickets will not be refunded in this instance. As always, the best source of up-to-date information about your event is in your Ticketmaster account, and our Purchase Policy details the policies applicable to events that have been canceled, postponed, rescheduled, […] Make sure you select the correct date and ticket types. However, we can change the address to a non-billing address 72 hours after the booking has been made. Under 13s (12 years and under) are admitted free, but must be accompanied by a paying ticket holder (18 years +) at all times. Sign into your Ticketmaster account; Click “My Tickets” Click “See Details” to pull up the details of your order; In Event Details, click “Contact Us”, which can be found at the bottom right of your screen. Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. If your event isn't listed yet, please bear with us as more events are being added to the page all the time. For more information on ticket delivery, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading. If you've purchased the package for someone else, they will need their voucher/e-ticket, their own ID that doesn’t match the booking name plus a Letter of Authorisation from the booker, more info can be found here, Everything you need to know about buying and selling Resale tickets, Our latest information about COVID-19 (Coronavirus) including FAQ’s and event information. Fan Safety Is Our Priority: For Your Event’s Refund or Credit Eligibility Visit Your Account or Learn More About Options for Canceled, Rescheduled and Postponed Events Moreover, you can also contact us directly at any time so that we can offer you the best-possible service. Reviews from Ticketmaster employees about working as a Customer Service Representative at Ticketmaster. If it were to be made possible, all health information would legally have to be stored with a 3rd party health care provider compliant with GDPR, not with Ticketmaster. The Refresh Retreat team will exchange your voucher/e-ticket, and issue you with a wristband. If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.Line Up , For full line-up information please click here for Reading or click here for Leeds. Booking Confirmation , When you are booking we need to take the address that your card is registered to for our security checks. Great customer service to and was able to get the refund. Canada Events. A lot of information (and your tickets) can be found in your own Ticketmaster account. . If you're a twitter user you can also tweet your customer service query to @ticketmastercs or @ticketwebuk. One idea to keep the event entry process as simple and convenient as possible is to find a way for fans to link their digital ticket to their negative test results, vaccine status, health declaration or any other info that is determined to greenlight access. International Events. No unaccompanied under 16s are allowed on site. Everything you need to know about accessible bookings. The best part of my job is the vocational rewards. I wanted a refund for a event that hasn’t been rescheduled yet due to the pandemic and the replies were very quick especially as this was during the Christmas holidays. Just enter your questions into the search bar and view the results...97% of our customers usually find the answers they need without having to contact us.Cancelled and altered events, If you’ve heard that your event has been cancelled or changed, check our cancelled and altered page here for more information.